Burl-Oak Systems 1995 Inc.

Computer Security

System running slow... You could be infected with spyware or trojans!

Viruses, worms and backdoor trojans not only compromise security, they can corrupt data and result in complete data loss. Spyware can sometimes come bundled with (well known) programs, depending on the download site. Computers on a network are particularly vulnerable. To avoid getting infected:

Purchase and install Antivirus software.
Never install more than one Antivirus program.
Keep your Virus Definitions up to date!
Enable AutoProtect.
Keep all software up to date.
Apply all Operating System Security Updates.
To prevent scripts from running in rich text email, disable the preview pane.
Do not follow links in SPAM.
Use a SPAM filter.
Avoid sites that offer free (name brand) software and free mp3's.
Avoid unknown online gaming and adult-only sites.
Be wary of third-party browser toolbars and "helper" applications.
Be wary of file sharing software.
Do not allow sites to download anything into your computer!
Scan all downloaded files before opening or executing (images included).
Scan floppy disks and CD-ROM's that have been in someone else's computer.
Consider disabling ActiveX Controls in your browser.
Configure your browser to block third-party cookies.
Install a firewall.
Install a Spyware Detection & Removal tool, run at least once a week and keep up to date.
Use a browser that blocks pop-ups or disable Javascript.

If you get an error message, write it down. Make a list of the issues that are concerning you. Call (905) 639-9198 and speak to Service.

Online Virus, Spyware and Port Scanning Services

If you suspect your computer has been hacked or infected with something malicious, there are a number of free online services that can help diagnose the problem:

Symantec Security Check: Test your computer's exposure to online security threats. (Internet Explorer 5.0+ browsers only. Full scan requires Scripting enabled.)
Trend Micro HouseCall: Online scan for viruses, spyware and other malware. (Internet Explorer 6.0+ with signed ActiveX controls enabled *or* Mozilla Firefox 1.0.5+ with Java enabled.) Read additional System Requirements before proceeding.
Shields Up Internet Vulnerability Profiling: Is your firewall doing its job? Shields Up is a secure online service that scans your computer for open ports.
Doxdesk.com: This site checks your browser for parasites. (Internet Explorer 5.5+ Windows only)

Software: Firewall - Antivirus - Spyware Removal

Norton Antivirus: Protects email, instant messages, and other files by automatically removing viruses, worms, and Trojan horses. New built-in features also detect certain non-virus threats such as spyware and keystroke loggers.
Sophos Products: Endpoint, server and gateway protection for businesses: Virus, SPAM and spyware protection for networked computers.
Trend Micro Products: Trend Micro is a global leading provider of comprehensive antivirus, Internet content security, and outbreak management software and services.
Aladdin Knowledge Systems (eSafe): Integrated, Proactive Content Security & Anti-virus Protection for Gateways.
ZoneAlarm Personal Firewall for Windows: The ZoneAlarm family of personal firewalls provides multiple layers of protection to stop hackers and other inbound threats, and prevent spyware from sending out your personal data all in an easy-to-use interface.
Spybot Search & Destroy: Detects and removes spyware of different kinds, cleans usage tracks and fixes some registry inconsistencies (professional version).
Ad-Aware Spyware Detection and Removal Tool: Ad-Aware is designed to provide advanced protection from known data-mining, aggressive advertising, parasites, scumware, selected traditional trojans, dialers, malware, browser hijackers, and tracking components.

Hardware Cleaning

It is recommended that computers be brought in for cleaning once every six months—more often if they are exposed to cigarette smoke, high levels of dust or pet hair. Debris inside the case can cause a computer to overheat resulting in hardware destruction and possible data loss.

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